We will focus on strategies and skills for communicating patient information effectively. We’ll explore communication and nursing techniques to promote accurate and efficient face-to-face and telephonic communication between nurses and their colleagues.

PART 1:

• Ensuring mutual understanding and confirming accuracy of details
• Using Active Listening Skills to manage conversations and eliminate confusion
• Adjusting communication based on audience: nurse-colleagues, doctors and supervisors

PART 2:

• What SBAR communication is and why it is important
• Excellent SBAR nursing examples
• How to effectively use SBAR in nursing
• Other communications format examples