Service Charter

RESPECT, HONESTY, ACCOUNTABILITY, PROFESSIONALISM, CONFIDENTIALITY, TEAMWORK, COMPASSION

SERVICE CHARTER:

Using these values as a framework we are committed to providing exemplary service in all program areas to assist internationally educated nurses to enter the nursing profession in Ontario.  We value each of our members and will strive to consistently meet the following standards.

CARE Centre Commits to:

  • treating everyone with dignity and respect
  • being sensitive to the diverse cultural backgrounds of our members
  • being responsible and accountable for the direction we provide
  • ensuring all services are accessible to all members
  • responding to all telephone and email inquiries within 3 working days
  • having a Case Manager contact you within two weeks after attending an information session
  • upholding all legislative requirements related to confidentiality and the protection of personal information
  • providing an alternate contact when your case manager/instructor is on vacation or absent
  • ensuring our staff remains current on trends and developments in the healthcare and immigration sectors
  • responding to complaints in a timely manner as outlined in CARE Centre’s Client Complaint procedure

CARE Centre asks members to:

  • treat others with courtesy and respect
  • honour the diverse cultural backgrounds of all staff and colleagues at CARE Centre
  • identify your needs clearly
  • provide us with all requested information so we can better assist you
  • be open to learning from and sharing with others
  • be prompt for appointments and classes, respond to phone or email messages
  • comply with CARE Centre’s confidentiality and privacy policy
  • keep commitments and be attentive to meeting Canadian standards of practice

CARE Centre will strive to increase client awareness about the organization’s Service Charter through various methods.