For Nurses: Responding to Client’s Emotions

CARE Centre for Internationally Educated Nurses presents:

For Nurses: Responding to Client’s Emotions

In this workshop, we’ll look at how to respond to clients who are expressing challenging emotions. Empathy and assertiveness are key communication skills which we will explore and practice.

Techniques to understand and discuss emotions beyond anger and sadness
How to address abusive or inappropriate behaviour
Expressing empathy in culturally-relevant and situation-specific ways
Understanding the impact of tone, manner and word choice in challenging interactions

Additional Details

This workshop involves activities to practice challenging verbal communication – please attend with your camera on and your energy up to participate!

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By checking this box, I understand that I commit to attending the workshop and providing an email notification if I need to cancel. If I miss 15 minutes or more of the course content or if I have my camera turned off and do not participate, I will not receive my certificate.

CARE Centre for Internationally Educated Nurses

365 Bloor Street East, Suite 1901,
Toronto, ON M4W 3L4
(416) 226-2800