Client Service Charter

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Client Service Charter

Using our values – Respectful, Collaborative, Compassionate, Accountable, Professional, Inclusive – as a framework, we are committed to providing exemplary service in all program areas to assist internationally educated nurses in entering the nursing profession in Ontario. We value each of our clients and will strive to consistently meet the following standards.

CARE Centre Commits to:

creating a safe, inclusive environment; practicing sensitivity to all aspects of diversity; and treating everyone with dignity and respect
being responsible and accountable for the direction we provide
ensuring all services are fully accessible
responding to all telephone, email and social media inquiries in a timely manner
having a CARE Centre staff member contact you promptly after submitting a complete membership application
providing an alternate contact when your Case Manager/Instructor is on vacation or absent
upholding all legislative requirements related to confidentiality and the protection of personal information
ensuring our staff remains current on trends and developments in the regulatory, healthcare, immigration and settlement sectors
responding to complaints in a timely manner as outlined in CARE Centre’s Client Complaint procedure

CARE Centre asks clients to:

treat others with courtesy and respect
honour the diversity of all staff and colleagues at CARE Centre
communicate clear expectations in seeking the service of CARE Centre
engage in the CARE Centre assessment process by identifying learning needs and career goals, providing all requested information, and reflecting on the agreed Service Plan to facilitate customized, consistent support
be open to learning from and sharing with others
be on time for appointments and classes; respond to phone or email messages promptly
comply with CARE Centre’s confidentiality and privacy policies
comply with CARE Centre’s eligibility requirements, and any future applicable changes
keep commitments and be attentive to meeting Canadian standards of practice

CARE Centre strives to increase client awareness of the organization’s Service Charter through continual engagement.

The Pre-Arrival Supports and Services (PASS) Program is funded by Immigration, Refugees and Citizenship Canada (IRCC)

The Supports, Training, and Access to Regulated-employment Services program (STARS) is funded by the Ministry of Labour, Training and Skills Development Ontario.

CARE Centre for Internationally Educated Nurses

365 Bloor Street East, Suite 1901,
Toronto, ON M4W 3L4
(416) 226-2800