Service Charter
Respect, Honesty Accountability Professionalism, Confidentiality, Teamwork, Compassion
CARE Centre Commits to:
- treating everyone with dignity and respect
- being sensitive to the diverse cultural backgrounds of our members
- being responsible and accountable for the direction we provide
- ensuring all services are accessible to all members
- responding to all telephone and email inquiries within 3 working days
- having a Case Manager contact the potential new member within two weeks after attending an information session
- upholding all legislative requirements related to confidentiality and the protection of personal information
- providing an alternate contact when the assigned case manager/instructor is on vacation or absent
- ensuring our staff remains current on trends and developments in the healthcare and immigration sectors
- responding to complaints in a timely manner as outlined in CARE Centre’s Client Complaint procedure
CARE Centre asks members to:
- treat others with courtesy and respect
- honour the diverse cultural backgrounds of all staff and colleagues at CARE Centre
- identify their needs clearly
- provide us with all requested information so we can provide better assistance
- be open to learning from and sharing with others
- be prompt for appointments and classes, respond to phone or email messages
- comply with CARE Centre’s confidentiality and privacy policy
- keep commitments and be attentive to meeting Canadian standards of practice
CARE Centre will strive to increase client awareness about the organization’s Service Charter through various methods.